All Second Life items and e-Gift Cards are final sale and are not eligible for return or exchange. All items purchased on sale or with a discount code are not eligible for return but can be exchanged for a different size or colour.

To mail it in:

Email info@shopoutfyt.com with your name, order number and reason for exchange. Upon receiving your email, we will send you an exchanges form. Please fill in the form, print it out and include it in the return parcel. We only accept parcels with the exchanges form included. Once your parcel is received by us and checked, we will proceed to process your exchange. If your requested exchange items sell out, you will automatically be refunded to your original form of payment.

To ensure a successful exchange, all parcels must be shipped back by a trackable shipping method. We will not be responsible for parcels lost in the shipping process.

To drop it off:

Email info@shopoutfyt.com with your name, order number, reason for exchange and when you’d like to drop by 35 Haji Lane to do the exchange. We’ll confirm the date and time with you and look forward to welcoming you to our boutique!

We accept unworn, unwashed items with the tags still attached within 14 days of their ship date.

All Second Life items and e-Gift Cards are final sale and are not eligible for return or exchange. All purchases made with a discount code are not eligible for return but can be exchanged for a different size or colour.

Return orders that have been purchased via GrabPay will be charged a $10 fee.

To mail it in:

Email info@shopoutfyt.com with your name, order number and reason for return. Upon receiving your email, we will send you a returns form. Please fill in the form, print it out and include it in the return parcel. We only accept parcels with the returns form included. Once your parcel is received by us and checked, we will proceed to process your refund to your original form of payment. From there, it usually takes between 5-10 business days for your refund to post to your account.

To ensure a successful return, all returns must be shipped back by a trackable shipping method. We will not be responsible for parcels lost in the shipping process. All related shipping costs for return goods will be borne by the customer.

Shipping and handling charges which have already been incurred are not refundable.

To drop it off:

Email info@shopoutfyt.com with your name, order number, reason for return and when you’d like to drop off the items at 35 Haji Lane. We’ll confirm the drop off date and time with you and look forward to welcoming you to our boutique!

We cannot offer exchanges for our international customers at this time. However, you may return unworn, unwashed items with the tags still attached within 21 days of their ship date. Please note that any duties/taxes you pay are non-refundable.

All promotional purchases, e-Gift Cards and Second Life items are final sale and are not eligible for returns or exchanges.

To send us your return:

Email info@shopoutfyt.com with your name, order number and reason for return. Upon receiving your email, we will send you a returns form. Please fill in the form, print it out and include it in the return parcel. We only accept parcels with the returns form included. Once your parcel is received by us and checked, we will proceed to process your refund to your original form of payment. From there, it usually takes between 5-10 business days for your refund to post to your account. Please note that we cannot be responsible for any change in currency rates.

To ensure a successful return, all returns must be shipped back by a trackable shipping method. We will not be responsible for parcels lost in the shipping process. All related shipping costs for return goods will be borne by the customer.

Shipping and handling charges which have already been incurred are not refundable.

Write in to info@shopoutfyt.com to proceed with the exchange by mail or make an appointment to visit the store. Do remember to have the order number on hand!